Frequently Asked Questions

How do I view and purchase courses?

Scroll to the bottom for the Course Catalog Tutorial.

How do I register for courses?

USER ACCOUNT | A user account is required to purchase courses

Users can purchase courses for themselves, others, or both
See below, how do I purchase courses?

COURSE PAYMENT | Courses can be purchased using a credit card

COURSE ENROLLMENT | All courses require course enrollment

Users can enroll themselves, others, or both into courses
The course enrollment process varies depending on the seats purchased

See below, how do I enroll myself and others in a course?

How do I purchase courses?

Follow these steps:

From Course Home | Click the “View Available Courses” for course catalog or for a specific course

From Course Catalog | Click “View Course” for a course of interest

From Course Page | Review the course description.

To enroll in the course, scroll to the bottom of the course description and choose the quantity of seats to purchase for the course, click “Enroll”
Repeat the steps to this point for all desired courses (there are a few options to navigate back to the course catalog to review additional courses, the navigation bar always being an option)

An individual account holder can purchase courses for themselves, other users, or both.

Comprehensive instructions for completing the course enrollment process will be available after the purchase is complete
See below, how do I enroll myself and others in a course?

Shopping Cart | Review the Shopping Cart and edit/recalculate pricing as needed, click “checkout”

Login/Create Account | An account is required to purchase courses

If you are a new user, click “Create Account”
If you are an existing user, click “Login”

Create An Account | Fill out the Account and Contact details, click “Create Account”

Check out | Review the content in the Checkout

Ensure the content is accurate
Check the corresponding box in “Important Information” if you are purchasing a single course for another user

Note | This box only needs to be checked if you are purchasing a single seat for another user

Check the corresponding box in “Important Information” to confirm review of terms and conditions
Once ready, click “Proceed”

Payment | Courses can be paid for by Credit Card

Fill out the credit card information and review and edit billing address as needed, click “Pay”

Note | The Billing Address will be automatically filled from the account details provided. If the billing address for the credit card is different than the account holder billing address, edit the address before continuing payment or the payment may not be completed

Purchase Confirmation | Once the purchase is complete an email will be sent, and a purchase confirmation page will appear.

Account Holder Single Seat | If you purchased a single seat for yourself, click “Access Course” on the confirmation page or in the confirmation email

Other User Single Seat or Multiple Seats | If you purchased one or more seats for other users, click “Manage Enrollment” on the confirmation page or in the confirmation email

How do I enroll myself and others in a course?

The enrollment process is different if you purchased a course for yourself, for other users, or a combination of both. Enrollment is required for users to access a course. See below for details.

Account Holder Single Seat Purchase | If you purchased a single seat in a course for yourself you will be automatically enrolled

Click the “Access Course” link to go to your courses
Your courses are also available through My Courses in the navigation bar or by navigating to “My Account” and clicking on “Go to courses”

Other User Seat Purchase | If you purchased one or more course seats for other users you will be directed to a confirmation page and receive a confirmation email after purchase that will provide a link to the “Manage Enrollment” page

Follow the instructions on the Manage Enrollment page to enroll users in the course
Each user will receive a confirmation email once they have been enrolled and will be directed to create an account to access the course

Combination Seat Purchase | If you purchased course seats for yourself and other users you will be directed to a confirmation page and receive a confirmation email after purchase that will provide a link to the “Manage Enrollment” page

Follow the instructions on the Manage Enrollment page to enroll users and yourself in the course
Each user will receive a confirmation email once they have been enrolled and will be directed to create an account to access the course
You will receive a confirmation email that you have been enrolled and can access the course

Course enrollment can also be accessed under “My Account” in the upper right corner, click “Manage Enrollment”

Instructions on how to enroll users are available on the “Manage Enrollment” page

How do I access my courses?

Access is available to courses from the course catalog at any time once a user is enrolled in a course.

Option 1
Click on “My Courses” on the navigation bar at the top of the course catalog

Option 2
Click “My Account” in the upper right corner of the course catalog
Click “Go to courses”

Course access is also available by visiting learning.chcanys.org and entering user login credentials. This is only available if a user account has been created.

How do I print my order information?

Order information can be printed from two locations.

Order History
Click “My Account”
Click “View Order History”
Click the order number to be printed and click “print details” at the bottom of the page

Manage Enrollment
Click “My Account”
Click “Manage Enrollment”
If you want to print multiple orders numbers, click “Print Details” at the bottom of the page
If you want to print the enrollment list for a specific course click “Course Enrollment List” and then click “Print Details” at the bottom of the CHCANYS LMS Order Details page.

If you need the order number, account details, and enrollment list for an order follow the instructions above for both Order History and Manage Enrollment and print the details for both.

What do I do if I am having an issue, or I have a question?

For all technical support issues or questions contact support@chcanys.org

For all questions related to the content in a specific course contact the course facilitator. Course facilitator contact information is available within the course on the Course Contact page.

If unsure, contact support@chcanys.org and the support team will direct you accordingly.